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Are you a manufacturer? Yes, we are manufacturer. We have a factory in China . Hope you could visit our factory at your convenience.
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How about your service? We provide 7*12 hours service, and whenever you need, we will always here with you.
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Can you customize product? Yes, we can do OEM & ODM and provide technical support and supply the products according to your requirement.
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How can I place an order for custom product? You can submit your design via email or upload it through our website – Contact form. After receiving your design, we’ll confirm the details, offer a quote, and begin production once you approve.
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What is the minimum order quantity for custom product? No MOQ! We’re factory direct, Free Artwork!
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How can I track my order? Once your order ships, we provide a tracking number via email so you can monitor delivery progress.
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Can I order a sample before full production? Yes, we recommend getting a sample for approval before proceeding with the full order. There’s usually a sample fee, which can be deducted from the final order.
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What payment methods do you accept? We accept PayPal, and bank transfers. You can pay 50% front and 50% before shipping, for small pins we need full payment is required before production begins.
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Can I make changes to my design after placing the order? Minor changes can be made before production starts, but major revisions may incur additional costs.
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What are the available shipping options? We use express services like FedEx, and UPS for fast and reliable delivery globally.
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What is your return or refund policy? We accept returns or offer refunds if there are any quality issues with the product. Please contact us within a few days of receiving your order.
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What if I need help designing my product? Free artwork. Our in-house design team is available to help you create the perfect product at no extra charge.
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Can I reorder the same design later? Yes, we keep your design files and molds on record for future reorders in 3 years, and there’s usually no need for additional setup fees.
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Do you offer discounts for large orders? Yes, discounts apply for bulk orders of over 1,000 pieces, and we waive setup fees for very large quantities.
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How are the product packaged? product are individually packaged in polybags, pvc bag, bubble bags etc by default. Custom packaging options like velvet boxes are available upon request.
The Best Pins & Coins Customized Factory
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